Refund Policy

Last updated: August 22, 2022

This refund policy of MSPIRE LLC(the “Policy”) describes the terms and conditions under which an end user (the “Customer” “you”, “your”) of MSPIRE LLC shall be entitled and granted a refund. Customers who register with MSPIRE LLC or avail MSPIRE LLC Services agree to be legally bound with the terms of this Policy. MSPIRE LLC reserves the right to amend this Policy at any time by updating the document on the MSPIRE LLC website. The revised version of this Policy will be effective automatically upon publication on MSPIRE LLC website. In the event of a conflict between these terms and conditions and the revised version published on MSPIRE LLC website, the revised version shall control.

General information regarding refund requests: –

All refund requests must be emailed by you to [email protected] within the allowed timeframe, as set forth herein this Policy, and should be claimed within the deadline indicated in this Policy.

Customers shall not be eligible for any refund in the following cases: –

1. Minimum billing for reserved instances: Reserved instances are launched for a certain duration of time for a fixed charge/fee, and Customers will not be eligible for a refund. You will also not be entitled to a refund of the minimum billing amounts incurred in each billing cycle as the resources are reserved for the Customers in this case.
2. The transaction fees for the Services charged by payment gateway(s) shall not be refunded.
3. Fees for the Services paid via any coupon code, promotional code benefits, etc. shall not be refunded. MSPIRE LLC reserves the right to cancel such codes at any time.
4. Customers will not be eligible for a refund if they have an overdue amount in any of the connected Customer accounts, or if we reasonably believe that the Customer account is linked in some way to another Customer account(s) with outstanding dues. After adjusting the outstanding balance for such a connected Customer account, any residual balance will be refunded to you. For this section, the overdue amount includes unpaid TDS of the Services for which you have not supplied a fully signed applicable TDS certificate.
5. In case of violations, suspected violations, of our terms of Service, or other company policies, etc., no refund shall be provided.
6. Any other cases, determined at our sole discretion, would make customers ineligible for a refund.

Refund for billing & invoice discrepancies

• If you find any discrepancies in our invoice(s) with respect to usage metrics or the Service being used, and/or other details mentioned on the tax invoice, you must email us at [email protected] within seven (7) days of receiving the invoice on email ID registered with us.
• We shall investigate the legitimacy of the reported inconsistencies internally, and if a refund is needed, we may, at our discretion, provide you with credit and/or a refund of the amount.
• If you do not notify us of any discrepancy within seven (7) days of receiving the invoice email, we will not accept any requests to amend bills, provide credit notes, or issue refunds in any other way.